At THE MALANG COMPANY, we take care to deliver your orders in good condition. Please read our Return, Refund & Exchange Policy before placing an order.
1. No Return or Refund Policy
- All sales are final for products received in good condition.
- We do not accept returns or provide refunds for products that are delivered in good condition.
- Monetary refunds are not offered, including in cases where a product is received damaged.
- Exchanges are permitted only in the case of a product received in damaged condition, subject to verification.
2. Exchange for Damaged Products
If you receive a damaged product, you may request an exchange by following these steps:
- Contact us using the email address or phone/WhatsApp number provided below.
- Share your order details and clear photographs or videos showing the damage.
- Our team will review your request and verify the reported damage.
- Once approved, the damaged product may be exchanged for a replacement, subject to stock availability and verification.
- No monetary refund will be provided. The resolution for an eligible damaged product will be an exchange rather than a refund.
Please inspect your order upon delivery and contact us promptly if you discover any damage.
3. Products Not Eligible for Exchange
- Products received in good condition are not eligible for returns, refunds or exchanges under our standard policy.
- Requests based solely on a change of mind, personal preference or dissatisfaction with the product when it has arrived in good condition are not eligible for an exchange under this policy.
This policy is subject to applicable consumer protection laws and statutory rights.
4. Contact Us
For order-related enquiries or to request an exchange for a damaged product, please contact us directly through either of the following channels:
- Email: themalangverse@gmail.com
- Phone / WhatsApp: +91 98103 46168
We do not have a separate customer support portal or dedicated support channel. All customer enquiries and damaged-product exchange requests must be sent to the email address or mobile number listed above.
When contacting us about a damaged product, please include your order details and clear photographs or videos of the damage to help us review your request.
THE MALANG COMPANY
Website: https://themalangverse.com
Thank you for choosing Malang.